Greater attention is given to ways of capturing citizens' voices within a value-based care framework.

Consequently, there is an ever-growing use of instruments to capture the voice of patients, typified by patient-reported outcome measures (PROMs) and patient-reported experience measures (PREMs) ( Coulter 2017 Price et al. Moving health care organizations towards patient-centric and value-based care trajectories is aligned with evidence that links the use and dissemination of patient data across health care organizations to steer patient-driven changes ( De Rosis et al. The results can spur comparisons with other clinics in a similar setting and inform key stakeholders on aspects of the care experience that need greater improvement within the national framework for quality and safety assurance and patient experience measurement.įor more than three decades, increased attention has been placed on developing health systems that are more patient-centric, to allow greater responsiveness to patients' needs, expectations and preferences. Those who reported past negative experiences were significantly more likely to report a positive experience in regard to perceiving adequate consulting time (odds ratio = 3.865, with a 95% confidence interval between 1.555 and 9.607), receiving easy-to-understand explanations (4.308 1.665–11.145), being given the opportunity to ask questions (2.156 1.013–4.589) and shared decision–making (3.822 1.728–8.457). The proportion of respondents who reported that a nurse spent adequate time with them during consultation was significantly higher among literate respondents (92.3 vs. Logistic regression was used to examine the effects of respondents' characteristics on their experiences. Questions on experiences of care were based on a standardised set of questions by the Organization for Economic Co-operation and Development (OECD). A survey was conducted in 2019 on a convenience sample of 179 respondents. This case study aims to measure patient-reported experiences of care at a clinic in South Africa, and its associations with the respondents' sociodemographic characteristics. The South African Ministry of Health has recognized experiences of care as key to strengthen patient-centred care.

Township medical clinics south africa